Privacy Policy

38 Labs LLC (“38 Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, use our services, or otherwise interact with 38 Labs.

1. Who We Are

38 Labs LLC is an AI and technology consulting company providing artificial intelligence, software development, data, automation, and technology consulting services to organisations internationally.

For questions regarding this Privacy Policy or our handling of personal information, please contact us through the contact information provided on our website.

2. Information We Collect

Depending on how you interact with 38 Labs, we may collect the following categories of information:

Information you provide to us

This may include:

Name and job title
Company or organisation
Email address
Telephone number
Business or professional contact information
Information included in enquiries, messages, proposals, or other communications
Information provided when engaging our consulting or technology services
Information provided for business, contractual, billing, or administrative purposes

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device and operating system information
Pages visited and interactions with our website
Approximate geographic information derived from technical data
Date and time of visits
Referring website or source
Other technical information necessary for website security, operation, and analytics

Information received from third parties

Where appropriate and lawful, we may receive business or professional information from third-party sources, such as business contacts, publicly available sources, professional networks, service providers, or organisations with which we work.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

Respond to enquiries and requests
Provide consulting, technology, and other services
Communicate with clients, prospective clients, suppliers, and business partners
Prepare proposals, statements of work, contracts, and other business documents
Manage client and supplier relationships
Process payments and maintain business records
Operate, maintain, secure, and improve our website and systems
Prevent fraud, misuse, unauthorised access, and other security incidents
Comply with applicable legal, regulatory, accounting, and contractual obligations
Establish, exercise, or defend legal claims
Send business communications and, where permitted by law, marketing communications
Improve our services, products, processes, and customer experience

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract — where processing is necessary to enter into or perform a contract with you or your organisation.
Legitimate interests — where processing is necessary for legitimate business interests, provided those interests are not overridden by applicable individual rights.
Legal obligation — where processing is necessary to comply with applicable laws or legal requirements.
Consent — where we have obtained your consent and applicable law requires consent for the relevant processing.

Where we rely on consent, you may withdraw that consent at any time, subject to applicable legal limitations.

5. How We Share Personal Information

We do not sell personal information as part of our ordinary business operations.

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

Service providers and contractors supporting our business operations
Technology, hosting, communications, security, and infrastructure providers
Professional advisers, including accountants, lawyers, auditors, and consultants
Payment and financial service providers
Clients and business partners where necessary to provide services
Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law
A purchaser, investor, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction

We require appropriate service providers to handle personal information in accordance with applicable contractual and legal requirements.

6. International Data Transfers

38 Labs operates internationally and may use service providers or work with clients and business partners located in different countries.

As a result, personal information may be processed or accessed in countries other than the country in which it was originally collected.

Where applicable data protection laws impose requirements on international transfers of personal information, we will take appropriate steps to ensure that such transfers are carried out in accordance with those requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide services and maintain business relationships
Fulfil contractual obligations
Maintain appropriate business and financial records
Comply with legal, regulatory, tax, and accounting requirements
Resolve disputes
Establish, exercise, or defend legal claims
Maintain appropriate security and audit records

Retention periods may vary depending on the nature of the information and the applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable legal requirements.

8. Data Security

38 Labs takes reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of personal information.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security, and functionality of the website.

Where we use non-essential cookies or similar technologies that require consent under applicable law, we will provide appropriate information and obtain consent where required.

You may also be able to control cookies through your browser settings or other tools made available on our website.

10. Your Privacy Rights

Depending on where you are located and which data protection laws apply, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request portability of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with an applicable data protection or supervisory authority

These rights are subject to applicable legal exceptions and limitations.

To exercise a privacy right or ask a question about our use of personal information, please contact us using the contact information provided on our website.

We may need to verify your identity before fulfilling certain requests.

11. Marketing Communications

Where permitted by applicable law, 38 Labs may send business or marketing communications concerning our services, technology offerings, events, or other relevant information.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

We will continue to send certain non-marketing communications where necessary, such as communications relating to an existing business relationship, contractual obligations, security, or other legitimate business matters.

12. Children’s Privacy

Our website and services are intended for businesses and professional users and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website or communications may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites or services that you access.

14. Business and Client Information

When providing consulting, AI, software development, or technology services, 38 Labs may process information on behalf of clients.

Where we process personal information on behalf of a client, the client may determine the purposes and means of processing and may have additional privacy obligations.

Our processing of such information may be governed by applicable contracts, statements of work, data processing agreements, or other instructions provided by the relevant client.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide additional notice where required by applicable law.

The “Effective Date” at the top of this Privacy Policy indicates when it was most recently updated.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

38 Labs LLC
AI & Technology Consulting
United States

Website: https://38labs.com

Please use the contact information provided on our website for privacy-related enquiries.